Refund policy
At Body Vibe Collective, each item is made to order especially for you. Because our products are produced specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color correction, or other buyer errors.
Please carefully review all product details, color options, personalization information, and size charts before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
Once your claim has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.
There is no need to return a damaged or defective item unless we specifically request otherwise.
Sizing & Color Selection
Because our apparel is made to order, we cannot accept returns or exchanges when an incorrect size or color was selected at checkout.
Sizing may vary between garment styles and brands. Please review the size chart provided with each product before ordering.
Please also keep in mind that colors may appear slightly different depending on your screen or device settings.
Personalized & Custom Products
Personalized and customized products are created specifically according to the information submitted with your order and are therefore final sale.
We cannot provide refunds or replacements for customer errors, including misspellings, incorrect dates, incorrect names, or other personalization information submitted incorrectly.
If we make an error in producing your personalization, or the item arrives damaged or defective, please contact us within 30 days of delivery so we can make it right.
Order Changes & Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted.
If you need to request a change or cancellation, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request. Once an order has entered production, changes and cancellations are no longer possible.
European Union Right of Withdrawal
If you are a consumer located in the European Union, you may have a legal right to withdraw from an eligible purchase without providing a reason. For eligible goods, the withdrawal period generally lasts 14 days from the date you, or a person designated by you, receives the goods. If an order contains multiple items delivered separately, the withdrawal period may begin when the final item is received.
To exercise your right of withdrawal, you must notify Body Vibe Collective within the applicable withdrawal period. You may submit a return or cancellation request through your customer account or contact us through our Contact page.
If your order has already entered production or has shipped when your withdrawal request is received, we may be unable to stop production or intercept the shipment. If the item is eligible for withdrawal, you may be required to receive the order and return it to us before your refund is processed.
Unless otherwise required by law, customers are responsible for the direct cost of returning goods when exercising the right of withdrawal. We do not provide prepaid return shipping for change-of-mind returns. Returned items must be sent back within the applicable legal return period after notifying us of your withdrawal.
Certain goods are excluded from the right of withdrawal, including goods made to the consumer's specifications or clearly personalized. Personalized products containing customer-selected names, business names, logos, dates, custom text, or other individualized specifications are therefore not eligible for change-of-mind withdrawal. This exclusion does not affect your rights if an item is damaged, defective, incorrect, or otherwise does not conform to your order.
For an eligible withdrawal, we will reimburse the amount required by applicable law, including the original standard delivery charge where required. Additional costs resulting from choosing a more expensive delivery method are not refundable beyond the cost of our least expensive standard delivery option. We may withhold reimbursement until the returned goods are received or you provide evidence that they have been sent back, where permitted by law.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping charges are generally non-refundable unless the refund is being issued because the order arrived damaged, defective, incorrect, or due to another error on our part.
Questions or Order Issues
If you have any questions about your order or believe your item qualifies for a replacement or refund, please contact Body Vibe Collective through our Contact page. Please include your order number so we can assist you as quickly as possible.