Shipping policy
Thank you for shopping with Body Vibe Collective! Because our products are made to order, each item is produced specifically for you after your order is placed. Please review the information below regarding production, shipping, and delivery.
Order Processing & Production
Most products are made to order and enter production shortly after your purchase is completed.
Production time is separate from shipping time. Once your order has been produced and shipped, you will receive tracking information when available.
Production times may vary depending on the product, fulfillment location, order volume, and time of year. During holidays, sales, product launches, or other high-volume periods, additional processing time may be required.
Shipping & Delivery Estimates
Shipping times vary depending on the product, destination, shipping method, and fulfillment location.
Any estimated delivery dates provided during checkout or after an order is placed are estimates and are not guaranteed. Delays caused by shipping carriers, severe weather, holidays, or other circumstances outside of our control may occassionally occur.
Shipping Costs
Applicable shipping charges will be displayed at checkout before your order is completed.
Shipping rates may vary based on the products ordered, delivery destination, and fulfillment location.
Tracking Your Order
When tracking information is available, it will be sent to the email address associated with your order once your package has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Multiple Packages
If your order contains multiple products, your items may be produced or shipping from different fulfillment facilities. As a result, portions of your order may arrive separately and may have different tracking numbers or delivery dates.
Receiving only part of your order does not necessarily mean that other items are missing.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Because orders may enter production quickly, we cannot guarantee that an address can be change after an order has been submitted.
Body Vibe Collective is not responsible for orders that are delayed, returned, misdelivered, or undeliverable because of an incorrect or incomplete address provided by the customer.
Lost, Delayed, or Missing Packages
If your tracking information shows unusual delays or you believe your package may have been lost in transit, please contact us with your order number so we can review the situation.
If tracking shows that an order was successfully delivered but you cannot locate the package, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.
We will assist with eligible shipping issues whenever possible, but Body Vibe Collective cannot guarantee replacement or reimbursement for packages that have been confirmed as successfully delivered to the address provided with the order.
Damaged or Incorrect Orders
If your item arrives damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us within 30 days of delivery with your order number and clear photographs of the issue.
Holiday & High-Volume Shipping
Production and carrier delivery times may be longer during holidays and other high-volume periods.
If purchasing an item for a holiday, event, or specific date, we strongly recommend ordering as early as possible. Body Vibe Collective cannot guarantee arrival by a particular date unless expressly stated otherwise.
Questions About Your Order
If you have questions regarding the shipping status of your order, please contact Body Vibe Collective through our Contact page and include your order number.